Comtact’s comprehensive managed detection and response (MDR) service is an integrated solution covering endpoint detection and response (EDR), network detection and response (NDR) and our award-winning SOC, the Cyber Defence Centre. 

We provide the technology, expertise and architecture to ensure your entire infrastructure operates at optimal efficiency and is secure across the entire attack surface.  

Our approach to MDR means we operate as an extension of your in-house team with 24x7x365 UK-based detection and response.  

We resolve incidents at speed and always deliver the highest standards across every part of our service offering. 

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Advanced threat detection and response

A fully scalable managed service

Endpoint detection and response (EDR)

Cutting-edge prevention, threat hunting and response to defend every endpoint against any type of attack.

Network detection and response (NDR)

An aerial view across your entire network to respond to threats and resolve them at speed.

Cyber Defence Centre (CDC)

The UK’s most advanced managed SOC service with 24x7x365 UK-based detection and response. 

Why Comtact for managed detection and response?

Complete end-to-end service 

Our dedicated SOC team provides 24x7x365 monitoring of your network and endpoints, freeing up your in-house resource to focus on your core activities and reducing your administration overhead. 

Advanced threat detection  

Our hunting expertise and use of threat intelligence enables us to proactively uncover advanced attacks and stop breaches across all major vectors – including advanced malware, exploits and stealthy script-based attacks – bringing them to a safe resolution.

Forensics and investigations 

Our SOC analysts are trained to analyse context-rich data and artificial intelligence (AI) powered threat intelligence to conduct in-depth investigations of endpoint security alerts and incidents. They provide specific recommendations to contain the ongoing incident, minimise potential damage and enhance security capabilities to prevent future breaches, while also assisting in remediation. 

Effective threat detection and response 

Based on AI-powered threat intelligence, rapid response from automated systems and the expertise of our team of dedicated security professionals, Comtact MDR offers a complete managed approach to threat detection and response that keeps pace with the ever-evolving cybersecurity landscape. 

360-degree threat visibility 

Our solutions provide an aerial view of threats both within and outside your organisation’s network. Monitored by our team of security experts, that provides full threat visibility on premises, in the cloud and across hybrid environments. 

Customised solutions 

We create bespoke MDR solutions to meet clients’ individual cybersecurity needs – either on premises or in the cloud – choosing the right technologies for your needs and integrating with your own technology stack. We deploy, configure and fine-tune the approach on a continuous basis to ensure we’re always providing optimal protection.   

Reporting and compliance 

We provide both weekly and monthly service reports as well as regular technical service reviews and compliance reporting so you are always fully informed and in control. 

Round-the-clock coverage 

Our analysts monitor your network and endpoints 24x7x365. We’re ready to respond to any situation at any time. We use a zero-trust approach to combine advanced threat detection with rapid containment and response. 

An extension of your team 

Our analysts and engineers integrate with your team so you can concentrate in-house resource on more strategic activities without the administrative overload or activity spikes when security events occur. 

Ensure compliance 

Comtact MDR works proactively to help you achieve compliance effectively and ensure adherence to requirements of frameworks such as GDPR, NIS Directive, PCI DSS and ISO 27001.  

Save time and money 

Internal security solutions require significant human and technological resources with continuous investment in upgrades and training. MDR from Comtact provides an affordable pay-as-you-go solution that can be deployed at speed and scaled to meet changing organisational needs.  

Complete transparency 

We report to you regularly and honestly, always looking for ways to improve security performance. As part of our reporting cadence, our analysts provide value-added insights based on the complete range of your event data and benchmarking against established frameworks such as MITRE ATT&CK. 

How our MDR service works

Our integrated process follows six key phases to enable us to respond to threats with intelligence and speed.

We ingest telemetry from your entire network and endpoints to give us full visibility of threats as they develop, including those that have bypassed your existing preventative security controls. We utilise algorithms and automation as well a proactive human approach to hunt for more hidden and advanced threats, enabling us to triage, analyse and investigate effectively and at speed 24x7x365. 

When alerts are triggered, our analysts triage to identify priority incidents to raise with your security team. We use threat intelligence and advanced data analytics to know when a security incident could have a material impact. 

Once prioritised, we analyse the alert to eliminate false positives and determine the required security measures. This is partly through intelligence gathered from automated sandboxing and behavioural analysis techniques; however, it also relies on the human expertise of our analysts to establish the veracity, scope and implications of an attack. 

The analysis and investigation phases provide us with the context to determine the form of response required. This can take many forms to return the system to a known good state, such as requiring an endpoint to be removedWe advise and guide on the key steps to take to contain the threats before damage can be caused. 

We use our findings to cover off the attack vectors used in any breach. This is a constant learning process we call blackbox thinking. Our data gathering and learning approach is modelled on the development processes deployed by airlines, where safety failures are simply not an option. 

Taking the lessons learnt, we redesign your systems, technology and processes to ensure your cybersecurity and information governance are optimally secure and protected from the latest threats. 

What makes Comtact different?

We’re easy to deal with

We’re highly responsive, from your very first enquiry.
We are always here for you (even at 3am) and will work at your pace.

We set you up for success

We get to know you intimately.
We customise to your needs.
We align to your KPIs.
We deliver to your information governance requirements.

We’re vendor independent

We always aim to give you solution choices and can connect suitable vendors under one straightforward agreement with aligned SLA’s.

We’re your guardian angel

We’re watching over you at all times.
We react to incidents at speed.
We’re “always on” and never 9-to-5.

Our expertise is cutting edge

With a breadth of knowledge.
Fully vendor-accredited.
And a passion for cybertech.

We work as family

You’ll know us by name.
An extension of your team.
We care deeply.

Our pricing is transparent

We price-match competitors.
With clear, scalable packages.
And flexible subscriptions.

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