Why NOC partner services?

Having high-quality NOC support is a basic requirement for any business, where even a minor network disruption can have a huge impact on a business’ productivity and reputation.

Few of your clients will have the in-house resource to run an effective NOC, so would benefit greatly from outsourced NOC support to provide stability, security and functionality to their network infrastructure.

IT service providers who do not offer a NOC service are missing a huge gap in their service offering, yet setting-up your own NOC support can prove costly, time-consuming and labour-intensive; not to mention the difficulties recruiting and training quality staff.

Partnering with an experienced NOC provider like Comtact allows you to expand your service into the NOC space with ease and without risk while growing client loyalty and generating new revenue streams.

The service can also be ‘white-labelled’ and fully integrated within your offering, so calls and emails are answered on your behalf.

Why partner with Comtact?

With over 15 years’ experience in running NOC, helpdesk and support services, our highly knowledgeable NOC team leverages the latest technologies and is kept up to date through regular training and certifications, enabling us to offer a cutting-edge service to your clients.

We adapt to your specific needs and can provide an “always-on” 24x7x365 service, cover for specific periods such as out of hours, holidays and sick leave, or extra support during busy periods. We work as an extension of your team, answering calls and emails on your behalf, and running quarterly service reviews with your clients as required.

We offer a strong margin opportunity and work with you to win price-sensitive deals. Our pricing models are flexible so that you can remain competitive and your clients can enjoy a cost-effective “pay-as-you-grow” approach.

We make it easy and cost-effective for you to expand your service offering and give your customers the full support they need.

NOC Features

What makes Comtact different?

We’re easy to deal with

We’re highly responsive, from your very first enquiry.
We are always here for you (even at 3am) and will work at your pace.

We set you up for success

We get to know you intimately.
We customise to your needs.
We align to your KPIs.
We deliver to your information governance requirements.

We’re vendor independent

We always aim to give you solution choices and can connect suitable vendors under one straightforward agreement with aligned SLA’s.

We’re your guardian angel

We’re watching over you at all times.
We react to incidents at speed.
We’re “always on” and never 9-to-5.

Our expertise is cutting edge

With a breadth of knowledge.
Fully vendor-accredited.
And a passion for cybertech.

We work as family

You’ll know us by name.
An extension of your team.
We care deeply.

Our pricing is transparent

We price-match competitors.
With clear, scalable packages.
And flexible subscriptions.

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Get in touch

Learn more about how partnering with Comtact could benefit your business.

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